The keys that will define the role of the CIO in 2021

Papel do CIO


More humans, agile and involved in the business

Due to the impact of the pandemic, virtually all companies have had to rethink their business model and organization, further responding to digital and accelerating their transformation.

In fact, more than $85 billion in IT is expected in 2021, and 69% of The Board of Directors foresees an acceleration of the digital business and initiatives in response to COVID-19, according to Gartner figures, demonstrating the importance of the CIO's role and how its position within companies will be strengthened.

In this way, the figure of the IIO will become of paramount importance in the imminent 2021, since it will have to lead a process of change that affects the workforce, the relationship it has with the head of the company and even the services and products offered to customers.

Nexllence, consultingand technology solutions division of the Glintt group has carried out an analysis of the main points that will transform the role of those responsiblefor the IT departments of companies in the short term, with the aim of remaining competitive in a radically different scenario than at the beginning of this year.


  • More humane and pending of the team : 2020 has been a year in which the organization of theteams has been completely disturbed, due to teleworking, rethinking of objectives, alteration of forecasting of results or changes in projects. This has led companies to reallocate resources or change work management. In addition, they have had to deal with the impact this has had on employee stress or hyper-connectivity. All of this has greatly affected IT departments, who have been most responsible for ensusing critical infrastructures and certain services. In this way, in 2021, the IIO will have to become much more involved in the organization of the teams and pay much more attention to the impact that the current situation is causing on the well-being and health of the members of the department.


  • More involved in thebusiness: another learning that has left behind the pandemic is the capital importance that technology has had for all the companies in the service they offer and their economic results. Responding to customer demand has been made possible by the role of IT departments and the response of THE IAUs, who have been more involved than ever in the company's business decisions. So much so that 66% of these professionals have strengthened their relationship with the CEO with the crisis. Thus, during 2021, information system managers will have to be even more involved in business plans and strategic decisions in order for companies to remain competitive.


  • More agile: As part of this dizzying process ofintegrating changes, 76% of IAUs saw an increase in demand for new digital products and services during the pandemic, and 83% expect this demand to continue to increase by 2021, according to Gartner. In addition, if there is one thing we have learned from the pandemic is that companies, from the hands of their IT departments, must be prepared for the most unforeseen changes, while increasing interest in the integration of technologies such as the cloud or concern for cybersecurity (due to telework, malware samples increased by 72%, according to Kaspersky). In this way, THEUs must be more prepared than ever to integrate and propose new services, be part of or not be part of your company's portfolio, in order to always offer new possibilities to the needs of customers, or even ahead of them.


  • More efficient: There are now more than 2.7 Zettabytes of information in the digital world, and by 2025 95% of business interactions with customers are expected to be made by machines, according to data analytics companies DataGraph and Servion Global Solutions. In this sense, according to IDC, 50% of IACs will accelerate robotization. In addition, the world tends to automation and customization, and IAPs will have to keep it in mind in their day-to-day life to, on the one hand, free their employees from routine and inefficient tasks; and, on the other hand, to offer customers experiences that are increasingly personalized and easy to adapt to constant changes.

"The need for digital business transformation in the wake of the COVID-19 crisis and mobility restrictions has had a strong impact on industry and IT departments," says Joao Paulo Cabecinha, Glintt Executive Committee Member. "In this sense, the figure of the IIO has been one of the most affected, as it has been strengthened within the organization, which represents many opportunities, but also challenges, with a much stronger involvement in aspects such as the management of people or the company's own business."


Fonte: RRHH Digital